Return and Cancellation Policy
If you're not satisfied with an item, you can initiate a return within 30 days after delivery for a refund, as long as the item is unopened and in its original packaging. Items that have been opened, used, or modified in any way may not be returned. A Return Merchandise Authorization Number (RMA #) is required for all returns.
Please request an RMA # by contacting our customer service team at 1-866-219-7200 or email@example.com
Items that have been opened, used, or that are heat-sensitive are not eligible for return. If ineligible items are returned to us, you will not be refunded for the item(s) and we will not re-ship the item(s) to you unless you pay for shipping.
We recommend that return items be packaged securely and shipped by a traceable carrier (UPS or FedEx), with insurance, in case the items are lost or damaged during transit. We cannot accept items for return that have been damaged during return shipping.
Once we receive your return package, we will inspect the items and process your refund in 5-7 business days.
As a reminder, our customer service office hours are: Monday thru Friday 9:00 am to 5:00 pm CST.
Orders containing 5 or more of a single item or individual products that retail for $100 or more are considered Special Orders. Special Orders can take between 3-5 days to process and will incur a 25% restocking fee if returned.
Orders cannot be canceled once they have been processed.
Orders placed before 3 pm CST may be processed on the same day. All orders placed Monday-Friday are typically processed within 24 hours. Orders placed on the weekend are typically processed Monday morning. Once your order has been processed, it is no longer eligible for cancellation.
In the unlikely event that an item you ordered arrives damaged, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, as long as you report the issue within 14 days of delivery. We may request photos of the damaged items.